Cancellation Policy

At Riverside Stamford, we value your time and are committed to providing the highest quality aesthetics, beauty, skin, and wellness services. We understand that your time is valuable, and our appointment policy reflects that understanding. Please carefully review our updated cancellation policy below.

  1. Deposits:
    We require a 25% deposit for every treatment booked at Riverside Stamford. This deposit will be applied towards your treatment or service and is fully refundable if you cancel within the designated notice period.
  2. Cancellation Notice Period:
    Our cancellation policy requires a minimum of 48-hours’ notice for all clients. To cancel or reschedule your appointment, please contact us at least 48 hours in advance of your scheduled appointment time. This allows us to efficiently manage our clinic’s schedule and accommodate other clients who may be waiting for an appointment.
  3. Refund of Deposit:
    If you provide us with the required 48-hours’ notice for cancellation or rescheduling, your deposit will be fully refunded or transferred to your rescheduled appointment. Failure to provide the required notice will result in forfeiture of your deposit, as it will be used to cover the costs associated with the time reserved for your appointment.
  4. Late Cancellations & No-Shows:
    We understand that unforeseen events and emergencies can occur. However, not providing timely notice of cancellation or rescheduling significantly impacts our ability to accommodate other clients and maintain a smooth schedule. As such, clients who do not provide the required 48-hours’ notice or fail to show up for their appointment will forfeit their deposit, and it will not be applied towards future appointments.
  5. Exceptions:
    We recognise that certain circumstances may warrant an exception to our cancellation policy. In the case of emergencies, severe illness, or other unforeseen situations, we will evaluate each situation on a case-by-case basis and may choose to waive the forfeiture of the deposit at our discretion.
  6. Repeat Cancellations:
    Clients with a history of repeated cancellations or no-shows may be required to pay the full amount of the scheduled service in advance to secure an appointment.
  7. Last-Minute Rescheduling:
    Last-minute rescheduling of appointments also falls under our cancellation policy. If you need to reschedule your appointment, please provide us with at least 48 hours’ notice to avoid forfeiting your deposit. Rescheduling requests made within 48 hours of the appointment will be treated as a cancellation, and the deposit will be non-refundable.

We understand that unexpected events can arise, and we will do our best to accommodate your needs. However, our cancellation policy is in place to ensure fairness to all clients and to maintain an efficient schedule for our clinic.

To reschedule your appointment, please contact us as soon as possible, and we will make every effort to accommodate your request. If the rescheduling request is made within the required 48-hour notice period, your deposit will be transferred to the new appointment.

By adhering to our cancellation and rescheduling policy, you help us provide the best possible service to all our clients. We appreciate your understanding and cooperation in this matter. If you have any questions or concerns regarding our policy, please do not hesitate to contact us.

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